We're Here to Help
Reach out anytime with questions, design help, or custom requests. Our team is available 24/7 and typically responds within 24 hours.
336 Forest Ave, Amsterdam, NY 12010-2723, United States
24/7 Support Available
Send Us a Message
Have a question about our products, need design help, or want to place a custom order? Fill out the form below and we'll get back to you.
Or reach out directly:
Phone
+1 844-990-3731Frequently Asked Questions
Got questions about ordering, artwork, shipping, or our products? We've got answers. If you don't see what you're looking for, call us at 844-990-3731 or email our team.
How do I upload my artwork?
Simply select your product, choose your size and quantity, and upload your design file. We accept PNG, PDF, and JPG formats at 300 DPI or higher. You can also use our free design templates and tools if you don't have artwork ready. The whole process takes about 60 seconds.
What file formats do you accept?
We accept PNG, PDF, and JPG files at 300 DPI resolution for the best quality. If you're unsure about your file or need help preparing your artwork, our team offers free artwork help—just reach out and we'll guide you through the process.
Can I get a proof before production?
Absolutely. You'll receive a free online proof within 24 hours showing exactly how your design will look on your actual product. Request unlimited revisions at no cost—we won't start production until you're completely satisfied.
How long does shipping take?
Typical turnaround is 4–7 business days from the time you approve your proof. Once your order ships, you'll receive tracking information so you can follow it every step of the way. Rush production options are available for orders that need faster delivery.
Do you offer free shipping?
Yes. Free worldwide shipping is included on all orders—no hidden costs, no surprises. Whether you're ordering 10 stickers or 10,000, shipping is completely free to over 70 countries.
What if I'm not happy with my order?
We stand behind our work. If there's an issue with quality, color accuracy, or production, we'll make it right—whether that means a reprint, a refund, or a replacement. Our goal is your complete satisfaction.
Can you help with design?
Yes. Free artwork help is available if you need design assistance or have questions about file preparation, sizing, or placement. Our team is here to help you get it right, at no cost.
What's the minimum order quantity?
Minimum quantities vary by product. Most stickers start at 50 units, labels at 100, and some specialty items have different minimums. Check the product page for your specific item to see the available quantity options and pricing.
Do you offer rush production?
Yes. If you need your order faster than our standard 4–7 day turnaround, expedited production options are available on most products. Check the product page or contact our team for rush pricing and availability.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to follow your package. You can also log into your account on our website to view order status and tracking information anytime.
Still have questions?
Our team is here to help. Reach out anytime—we're available 24/7.
Visit Us
336 Forest Ave, Amsterdam, NY 12010-2723, United States
Visit us at our headquarters in Amsterdam, New York, where we design and ship custom printing and packaging supplies to over 70 countries worldwide. All orders qualify for free worldwide shipping, and our team is ready to help you find the perfect solution for your brand.